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Privacy Policy

Effective Date: 12-07-2025

This Privacy Policy describes the policies and procedures of AutoMate ("we", "our", or "us") on the collection, use, and disclosure of your information when you use our software-as-a-service application (the "Service"). We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Data Provided by You

  • Account Information: When you register for an account, we collect your name, garage name, email address, and password.
  • Business Data: You may provide us with data about your business operations, including but not limited to customer details, vehicle information, job card details, invoices, inventory, and employee information. This data is owned by you, and we process it on your behalf.
  • Payment Information: When you subscribe to a paid plan, our third-party payment processor (PayU) collects your payment information. We do not store your full credit card details.
  • Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

B. Data Collected Automatically

Usage Data: We automatically collect information about your interaction with our Service. This may include your IP address, browser type, operating system, the pages or features of our Service that you browsed and the time spent on those pages, and other statistics.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Service;
  • Process your transactions and manage your subscription;
  • Improve, personalize, and expand our Service;
  • Understand and analyze how you use our Service;
  • Develop new products, services, features, and functionality;
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
  • Send you text messages and push notifications;
  • Find and prevent fraud.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following situations:

  • With Service Providers: We may share your personal information with service providers to monitor and analyze the use of our Service, for payment processing, and to contact you.
  • For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5. Security of Your Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights under data protection laws. These may include the right to access, update, or delete the information we have on you. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

  • By visiting this page on our website: Contact Us
  • By email: support@autodox.in